Enhancing Customer Understanding and Management of Change Requests in Projects
Enhancing Customer Understanding and Management of Change Requests in Projects Customers often struggle to understand the importance of change requests, and this frequently leads to the perception that initial requirements were not understood clearly. Several factors contribute to this issue and can help ensure that clients provide change requests without fail. Additionally, the Time and Materials (T&M) model for adaptive engagements and the Fixed Price model for predictive engagements can be helpful in addressing these challenges. Why Clients Struggle with Change Requests Initial Ambiguity : The initial requirements gathering phase might not cover all aspects comprehensively, leading to changes as the project evolves. Lack of Process Awareness : Clients may not fully understand the software development lifecycle and the critical role change requests play in it. Communication Gaps : Miscommunication or assumptions during the initial stage...